The Court of Justice of the European Union delivered judgments in the Achbita and Bougnaoui cases. It distinguished general workplace neutrality rules from a customer’s wish not to receive services from a headscarf-wearing employee. Such a customer preference was not a genuine occupational requirement. Amnesty criticized the implications for women facing exclusion. The cases show contestation over supposedly neutral policies, not an unconditional authorization of every headscarf ban.
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What did the Bougnaoui judgment say about a customer’s wish to avoid a headscarf-wearing employee?
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The Court distinguished customer preference from a genuine occupational requirement. The rulings should not be summarized as unconditional approval of every headscarf restriction.
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